Last Updated: October 7, 2025
Welcome to LostIntricacy.us. We want you to love your shopping experience with us. Please read our Refund and Returns Policy carefully to understand your rights and obligations when making a purchase from our store.
1. Return Eligibility
We accept returns under the following conditions:
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The item must be unused, unworn, and in its original condition.
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All tags, labels, and packaging must be intact.
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Returns must be requested within 14 days of delivery.
If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
2. Non-Returnable Items
Certain types of items are non-returnable, including:
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Sale or clearance items
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Gift cards
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Underwear or intimate apparel
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Customized or personalized products
3. How to Initiate a Return
To start a return, please contact us at support@lostintricacy.us with your order number and reason for the return.
Once your request is reviewed, our team will provide you with return instructions and the appropriate return address.
Please do not send your purchase back to the manufacturer.
4. Refunds
After receiving and inspecting your returned item, we will notify you via email regarding the status of your refund.
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Approved refunds will be processed to your original payment method within 7–15 business days.
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Shipping costs are non-refundable.
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If you received a refund, the cost of return shipping may be deducted from your total refund.
5. Exchanges
We only replace items if they are defective, damaged, or you received the wrong product.
If you need to exchange your item for the same product, email us at support@lostintricacy.us within 14 days of receiving your order.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Check your bank account again.
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Contact your credit card company—it may take time before your refund is officially posted.
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Next, contact your bank. Processing time can vary.
If you’ve done all of this and still haven’t received your refund, please contact us at support@lostintricacy.us.
7. Shipping Returns
You will be responsible for paying your own shipping costs for returning your item.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
8. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We’ll make it right as quickly as possible with a replacement or full refund.
9. Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us at:
📧 Email: support@lostintricacy.us
🌐 Website: www.lostintricacy.us